A. It goes like this,"A man without a smiling face must not open a shop.”

B. As luck would have it ,she sat down next t a gentleman who was more than a little distraught about the long wait for service.

C. Just what you and I would do,of course ;the smiled back at the baby.

D. No one was talking to anyone else, and all were probably thinking of a dozen other things they would rather be doing than“wasting time" sitting in that office.

E. Your smile brightens the lives of all who see it.

F. So, naturally.we are glad to see them.

There is not much the airlines can do when it comes to      (  ).

• A、making sure. the departures are not delayed
• B、the efficient handing procedure
• C、speeding up customs procedure
• D、the improvement of the condition of waiting lounges

According to the passage, in operating airlines it is essential to     .(  )

• A、keep in mind the need. of the executives only
• B、satisfy the need of the low fare passengers at the expense of the executives
• C、try to attract as many passengers as possible by reducing fares
• D、cater to the need of passengers setting at both ends of the jets